Why am I being asked to verify my identity before my order can be shipped?
It is our store policy to verify a new customer's identity when they place an initial order that is over $500 in value. This is because, although we use fraud protection software, some fraudulent orders unfortunately slip through the cracks.
It is our responsibility to you, our customer, to ask for identity verification before shipping larger orders, especially when you haven't purchased with us before. This protects our customers from unlawful use of their credit cards and decreases the possibility of chargebacks from the bank.
Please follow the following steps to verify your identity and clear your order for fulfillment:
1) Take a clear picture of your United-States-Issued ID card with full name and address visible.
2) Black out any sensitive information such as ID/ license number.
3) Email pic to firstname.lastname@example.org
Please provide the required information as soon it is asked for, since we cannot start processing your order until we have this information.
If we don’t hear from you, or if you are unable to provide the required information, we will make the decision to either cancel your order, or we will hold your order for at least 14 days before shipping (in case a chargeback is issued by the card-holder's bank). If no chargeback is issued, we can then send your order to you. Please note that we reserve the right to make any and all decisions regarding cancelling or holding an order and our store policies still apply regarding order cancellations by the customer.