Customer Information
Please feel free to email us at info@sixelarclothing.com with any questions and we'll get back to you as soon as possible.
Please click here to view our returns policy.
SHIPPING INFORMATION
At present, we only ship our Sixelar Collection items within the contiguous United States for a flat rate of $10.
We ship our Sixelar Blanks worldwide and shipping charges are automatically calculated based on the size of your order. If you live outside the shipping zone, please email us at info@sixelarclothing.com in order to see if we can create a personalized shipping zone for you. **Please know your country's customs and duties fees and laws BEFORE you order. We cannot be held responsible for unexpected customs duties or any other border-crossing or shipping fees related to your order if you are ordering from overseas.**
Our processing time for in-stock items is normally 48 hours for most smaller order, although we do not guarantee this when we are especially busy. If your order is larger (more than ~50 items), the lead time may be longer. Unfortunately, sometimes items are available for sale on our website that are actually out of stock due to our inventory tracking system. If items in your order happen to be out of stock, the lead time will be significantly longer depending on when we are able to restock the item. If only some of your order is in stock, we will partially fulfill your order in order to get those items to you as quickly as possible. We will do our best to let you know the ETA of your order - please email us at info@sixelarclothing.com.
*We do not give any guarantees as to fulfillment time so please contact us before placing your order if it is an urgent order.*
Sixelar operates Monday to Friday, 9am to 5pm in Los Angeles, California, excluding holidays. This means that if your order is placed Friday through Sunday, your order will normally be processed by the end of the day on the following Tuesday (or the next business day following a holiday). If your order is large, or if your items are out of stock, processing times will be longer. Please note that during sales periods, processing of your order may see delays due to processing volume.
There are usually choices for faster shipping methods such as Next Day or Two Day shipping. However our processing times and office hours still need to be taken into account when choosing express shipping methods. If your order is placed Mon-Fri during office hours we will do our best to ship that day if one day shipping is selected, but this cannot be guaranteed.
When applicable, all customs, duties and taxes due are the sole responsibility of the customer.
HOW TO KEEP YOUR SIXELAR ACCOUNT ACTIVE:
To keep your account active, you must make a purchase within 30 days of your account creation. If a purchase is not made within 30 days, we may delete your account. In order to reactivate your account we may require extra information from you such as verification of your brand and website.
Here at Sixelar, members of our team are like family and we consider our loyal clients to be a part of that extended family. If a customer is rude, aggressive, threatening, or in any way disrespectful to ANY of our Sixelar Family, we will immediately cancel your account with us. Being an account holder with Sixelar is a privilege. It is not a right.
DISCOUNTS AND DISCOUNT CODES:
Offers are only valid from the start time to the end time listed in the promotion details. Discounts are applied at checkout either through use of a discount code, or our automatic discounts for Sixelar blanks. Discount codes are limited to one use per customer. Discounts cannot be combined with any other discount and are not redeemable for cash. All offers are limited to stock on hand. Discounts are NOT valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. Discounts cannot be applied retroactively. Consumer must pay applicable sales tax. Offer is not transferable. Offers are only valid at Sixelar.com. Offers are not valid at our retail partners. Sixelar reserves the right to extend, modify, eliminate, or reduce any promotion at any time
CARE INFORMATION:
Most of our Sixelar Branded collection is machine-washable on a gentle cycle (please check your item's care label for details). However, we do recommend only dry cleaning your purchased pieces in order to prolong wear. We recommend cleaning your item prior to use if it's a dark color, as the dye may transfer.
When it comes to our blanks collection, we always recommend using a professional "finishing" service before reselling the blanks for your own brand. After silk-screen printing your graphic on the blank, a professional finishing service will professionally wash and flatten the tee ready for your next photo shoot or to be displayed in your store or sent to your customers. Finishing a tee in this way after silk-screen printing will enhance your graphic and remove unwanted residue and pigments from the dying process. Please keep in mind that our blanks come straight from the dye-house, they are a "raw product", so they should always be washed prior to their first wear.
GARMENT SIZING
Our sizing is best seen from our pictures on each product page - you can see in each description how tall the model is and the size they are wearing for a good visual reference. We include a sizing chart on most of our product pages just for your reference. However, due to the nature of how cotton products shrink differently after our specialized washing processes, these measurements may not be accurate for every batch. Any deviation in actual sizing from our sizing charts is NOT grounds to demand a refund on your order. If you have very specific sizing questions, please email us or reach out to us on the live chat for the most current and accurate information. We also always recommend buying a full size run for the styles you're interested in using for your own brand, so that you can see how our sizes are graded. Some of our customers like to size up or size down, depending on personal preference.
*We reserve the right to refuse service to anyone*