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Customer Information

Please note that with current conditions due to COVID-19, processing times may be longer. Please feel free to email us at info@sixelarclothing.com with any questions and we'll get back to you as soon as possible. 

SHIPPING INFORMATION

At present, we only ship our Sixelar Collection items within the contiguous United States for a flat rate of $10.

We ship our Sixelar Blanks worldwide and shipping charges are automatically calculated based on the size of your order. If you live outside the shipping zone, please email us at info@sixelarclothing.com in order to see if we can create a personalized shipping zone for you. **Please know your country's customs and duties fees and laws BEFORE you order. We cannot be held responsible for unexpected customs duties or any other border-crossing or shipping fees related to your order if you are ordering from overseas.**

After item availability and customer payment have been verified, your order is usually processed within 48 hours after receipt. Sixelar operates Monday to Friday, 9am to 5pm in Los Angeles, California, excluding holidays. This means that if your order is placed Friday through Sunday, your order will be processed by the end of the day on the following Tuesday (or the next business day following a holiday). Please note that during sales periods, processing of your order may see delays due to processing volume.

There are usually choices for faster shipping methods such as Next Day or Two Day shipping. However our processing times and office hours still need to be taken into account when choosing express shipping methods. If your order is placed Mon-Fri during office hours we will do our best to ship that day if one day shipping is selected, but this cannot be guaranteed. 

When applicable, all customs, duties and taxes due are the sole responsibility of the customer.  

RETURNS & EXCHANGES

We must receive your return request via email to info@sixelarclothing.com within 3 days after the delivery of your order in order to be considered for a return or exchange. If over 3 days have gone by since your purchase was delivered to you, unfortunately, we can’t offer you a return or exchange.

*WE ACCEPT RETURNS FOR STORE CREDIT ONLY*

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. If the item is not in brand new condition upon return, we cannot issue a refund via store credit or an exchange.  

Please note that if the customer refuses initial delivery of the item, or if the delivery cannot be completed due to incorrect information entered by the customer or failure to pay customs fees, any shipping costs and import duty fees related to the resulting unauthorized return, will be automatically deducted from the total store credit amount.

CUSTOM/ MADE-TO-ORDER ITEMS: Unfortunately, custom and made-to-order items are not eligible for exchange or refund. 

SIXELAR BLANKS: Sixelar blanks are eligible for return or exchange, ONLY if the order was in stock and not made-to-order. Sixelar blanks are not eligible for free returns (see below).

Gift cards are nonreturnable

Our system does not allow order cancellations at this time

Shipping costs are non-refundable

*WE ACCEPT RETURNS FOR STORE CREDIT ONLY*

Returns

*WE ACCEPT RETURNS FOR STORE CREDIT ONLY*

If your order meets the necessary criteria to receive store credit or an exchange (please see the information above), we offer FREE returns within the contiguous United States. Please email us at info@sixelarclothing.com to request a return label. Attach the return label to the package and drop it off at your nearest drop-off location.

*Orders of our Sixelar Blanks DO NOT meet the necessary criteria for free returns, only orders from our other branded collections meet these criteria.*

Make sure when packaging your order that the contents including original packaging will be protected during shipping. Please do not ship the item using only the inner box packaging. We reserve the right to refuse returns if the contents including all original packaging and tags are not in their original condition.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund via store credit.

If you are approved, we will email you a code that you can use anywhere on our online store to purchase another item.

Please note that changes in currency exchange rate during the exchange period will not be taken into account i.e. the refund amount will be the original purchase price in USD, but any changes in currency will not be refunded.

Unauthorized returns: If the customer returns the product without first contacting us at info@sixelarclothing.com to request the return, and has been approved by us in writing to go ahead with the return, we consider this an unauthorized return. All unauthorized returns incur a restocking fee of 50% of the original price of the item, which will be deducted from the total store credit amount given. 

Sale items 
Only regularly priced or sale items may be returned for store credit, unfortunately, final sale or clearance items cannot be returned or exchanged.

Exchanges 
We will only exchange an item if it is unworn and in its original condition, and depending on availability of the desired style/ size/ color. If you need an exchange of your item, send us an email at info@sixelarclothing.com and send your item to: Sixelar Returns, 9216 Alden Dr, Beverly Hills, CA 90210 after you have heard back from us. If your desired product for exchange is not in stock we will issue a code for store credit instead. 

Shipping 
To return your product, you should mail your product to: Sixelar Returns, 9216 Alden Dr, Beverly Hills, CA 90210

We provide FREE returns within the contiguous United States for our Sixelar branded collections only - not our Sixelar Blanks. If you are outside the contiguous US and/or you are returning a Sixelar Blank, the customer is responsible for the costs of shipping the item back to us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Customs, duties, taxes etc. are not under our control in any way and are not refundable. Depending on where you live, you may be able to apply for a customs refund directly with the customs agency after you've returned your items to us, but this is the sole responsibility of the customer. 

You should always use a trackable shipping service and/or shipping insurance. We don’t guarantee that we will receive your returned item and cannot refund or exchange items we do not receive.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

CARE INFORMATION:

Most of our clothing is machine-washable on a gentle cycle (please check your item's care label for details). However, we do strongly recommend only dry cleaning your purchased pieces in order to prolong wear

*We reserve the right to refuse service to anyone*

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