Customer Information

SHIPPING INFORMATION

At present, we only ship within the contiguous United States. There is a flat rate shipping fee of $10 on orders.  

After item availability and customer payment have been verified, your order will be processed the next business day after receipt of your order. Sixelar Clothing LLC operates Monday to Friday, 9am to 5pm in Los Angeles, California, excluding holidays. This means that if your order is placed Friday through Sunday, your order will be processed on the following Monday (or the next business day following a holiday). Please note that if your order is placed after 5pm it will be processed as soon as possible on the day following the next business day. Please note that during sales periods, processing of your order may see delays due to processing volume.

RETURNS & EXCHANGES

Returns
Our policy lasts 30 days. We must receive your return within 30 days of purchase in order to be considered for a refund or exchange. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Made-to-order items can be returned for a refund according to the above conditions. Unfortunately exchanges cannot be made with made-to-order items unless we have the correct size for exchange in stock (please email us at info@sixelarclothing.com for more information). If a different size is needed, it will need to be re-ordered if not in stock. 

Please note that if the customer refuses delivery of the item, or if delivery cannot be completed due to incorrect information entered by the customer, any shipping costs and import duty fees related to the unauthorized return, will be automatically deducted from the total refund amount.

Gift cards are nonreturnable

Refunds
We offer free returns within the contiguous United States. A return label is included in your order. Attach the return label to the package and drop it off at your nearest UPS drop-off location. If you can't find your shipping label please contact us at info@sixelarclothing.com.

Make sure when packaging your order that the contents including original packaging will be protected during shipping. If your original shipment arrives in a Sixelar box, please do not ship the item using only the inner box packaging. We reserve the right to refuse returns if the contents including all original packaging and tags are not in their original condition.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The refund process takes 10 working days from receipt of your return and depending on your bank or credit card, it could take 20 working days for your refund to become available to you. Please note that changes in currency exchange rate during the exchange period will not be taken into account i.e. the refund amount will be the original purchase price in USD, but any changes in currency will not be refunded.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sixelarclothing.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only exchange the same item for a different color or size if it is unworn and in its original condition, and depending on availability of the desired size/ color. If you need to exchange it for the same item, send us an email at info@sixelarclothing.com and send your item to: Sixelar Returns, 8660 Burton Way, Suite 203, Los Angeles, California 90048, US.

Shipping
To return your product, you should mail your product to: Sixelar Returns, 8660 Burton Way, Suite 203, Los Angeles, California 90048, US.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot refund or exchange items we do not receive.

CARE INFORMATION:

Most of our clothing is machine-washable on a gentle cycle (please check your item's care label for details). However, we do strongly recommend only dry cleaning your purchased pieces in order to prolong wear. 

Sizing Charts

Organic Tees

 

Other Cotton Tees

 

Tanks

Shirts

Pants & Shorts