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Customer Information

Please note that with current conditions due to COVID-19, processing times may be longer. Please feel free to email us at info@sixelarclothing.com with any questions and we'll get back to you as soon as possible. 

*AT THIS TIME WE ACCEPT RETURNS FOR STORE CREDIT ONLY*

SHIPPING INFORMATION

At present, we only ship our Sixelar Collection items within the contiguous United States for a flat rate of $10.

We ship our Sixelar Blanks worldwide and shipping charges are automatically calculated based on the size of your order. If you live outside the shipping zone, please email us at info@sixelarclothing.com in order to see if we can create a personalized shipping zone for you. **Please know your country's customs and duties fees and laws BEFORE you order. We cannot be held responsible for unexpected customs duties or any other border-crossing or shipping fees related to your order if you are ordering from overseas.**

After item availability and customer payment have been verified, your order is usually processed within 48 hours after receipt. Sixelar operates Monday to Friday, 9am to 5pm in Los Angeles, California, excluding holidays. This means that if your order is placed Friday through Sunday, your order will normally be processed by the end of the day on the following Tuesday (or the next business day following a holiday). If your order is large, or if your items are out of stock, processing times will be longer. Please note that during sales periods, processing of your order may see delays due to processing volume.

There are usually choices for faster shipping methods such as Next Day or Two Day shipping. However our processing times and office hours still need to be taken into account when choosing express shipping methods. If your order is placed Mon-Fri during office hours we will do our best to ship that day if one day shipping is selected, but this cannot be guaranteed. 

When applicable, all customs, duties and taxes due are the sole responsibility of the customer.  

RETURNS FOR STORE CREDIT

*WE ACCEPT RETURNS FOR STORE CREDIT ONLY*

*AT THIS TIME WE ARE NOT OFFERING DIRECT EXCHANGES - ONLY RETURNS FOR STORE CREDIT*

We must receive your return request via email to info@sixelarclothing.com within 3 days after the delivery of your order in order to be considered for a return. If over 3 days have gone by since your purchase was delivered to you, unfortunately, we can’t offer you a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. If the item is not in brand new condition upon return, we cannot issue a refund via store credit. We reserve the right to refuse returns if the contents including all original packaging and tags are not in their original condition.

If your order meets the necessary criteria to receive store credit or an exchange (please see the information above), we offer FREE returns within the contiguous United States for our collection items only. Please email us at info@sixelarclothing.com to request a return label. Attach the return label to the package and drop it off at your nearest drop-off location.

*Orders of our Sixelar Blanks DO NOT meet the necessary criteria for free returns, only orders from our other branded collections meet these criteria.*

Please use a trackable method of shipping to return any items as we are not responsible for the loss of any items being returned to us. We highly recommend insuring your shipment as we cannot give store credit for a return that does not reach us.

Please include your original packing slip with your return and check off the items being returned. Failure to do so may cause delays in processing your return. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund via store credit.

If you are approved, we will email you a code that you can use anywhere on our online store to purchase another item. This code does not expire.

Please note that customs, duties, taxes etc. are not under our control in any way and are not refundable under any circumstance. Depending on where you live, you may be able to apply for a customs refund directly with the customs agency after you've returned your items to us, but this is the sole responsibility of the customer. 

CUSTOM/ MADE-TO-ORDER ITEMS: Unfortunately, custom and made-to-order items are not eligible for exchange or refund. 

SIXELAR BLANKS: Sixelar blanks are eligible for return for store credit, ONLY if the order was in stock and not made-to-order. Sixelar blanks are not eligible for free returns (see below).

Gift cards are nonreturnable.

Shipping costs are non-refundable.

*OUR SYSTEM DOES NOT ALLOW ORDER CANCELLATIONS AT THIS TIME* 

Exchange rate: Changes in currency exchange rate during the exchange period will not be taken into account i.e. the refund amount will be the original purchase price in USD, but any changes in currency will not be refunded.

Unauthorized returns: If the customer returns the product without first contacting us at info@sixelarclothing.com to request the return, and has been approved by us in writing to go ahead with the return, we consider this an unauthorized return. All unauthorized returns incur a restocking fee of 50% of the original price of the item, which will be deducted from the total store credit amount given. 

Please note that if the customer refuses initial delivery of the item, or if the delivery cannot be completed due to incorrect information entered by the customer or failure to pay customs fees, any shipping costs and import duty fees related to the resulting unauthorized return, will be automatically deducted from the total store credit amount.

Sale items 
Only regularly priced or sale items may be returned for store credit, unfortunately, final sale or clearance items cannot be returned or exchanged.

Exchanges 
We do not offer exchanges at this time. 

Shipping 
To return your product, you should mail your product to: Sixelar Returns, 9216 Alden Dr, Beverly Hills, CA 90210

HOW TO KEEP YOUR SIXELAR ACCOUNT ACTIVE:

To keep your account active, you must make a purchase within 30 days of your account creation. If a purchase is not made within 30 days, we may delete your account. In order to reactivate your account we may require extra information from you such as verification of your brand and website to make sure you are a fit for Sixelar. 

Here at Sixelar, members of our team are like family and we consider our loyal clients to be a part of that extended family. If a customer is rude, aggressive, threatening, or in any way disrespectful to ANY of our Sixelar Family, we will immediately cancel your account with us. Being an account holder with Sixelar is a privelage. It is not a right. 

DISCOUNTS AND DISCOUNT CODES:

Offers are only valid from the start time to the end time listed in the promotion details. Discounts are applied at checkout either through use of a discount code, or our automatic discounts for Sixelar blanks. Discount codes are limited to one use per customer. Discount applies to the Sixelar Branded Collection and/or Sixelar Blanks purchases of less than 12 pieces. Discounts cannot be combined with any other discount and are not redeemable for cash. All offers are limited to stock on hand. Discounts are NOT valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. Discounts cannot be applied retroactively. Consumer must pay applicable sales tax. Offer is not transferable. Offers are only valid at Sixelar.com. Offers are not valid at our retail partners. Sixelar reserves the right to extend, modify, eliminate, or reduce any promotion at any time

CARE INFORMATION:

Most of our clothing is machine-washable on a gentle cycle (please check your item's care label for details). However, we do strongly recommend only dry cleaning your purchased pieces in order to prolong wear

*We reserve the right to refuse service to anyone*

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