Refund policy

WE DO NOT OFFER REFUNDS OR ORDER CANCELLATIONS FOR BLANKS ORDERS — THIS IS A B2B WHOLESALE BUSINESS, NOT RETAIL.

All sales are final once placed. RETURNS ARE FOR STORE CREDIT ONLY.

 

ALL APPROVED RETURNS ARE ISSUED AS STORE CREDIT (GIFT CARD ONLY).
No refunds to original payment methods. No exceptions.

STORE CREDIT COVERS MERCHANDISE VALUE ONLY.
TAXES AND SHIPPING COSTS ARE NON-REFUNDABLE.

  • Shipping fees are paid directly to the carrier (ex: UPS) and are not recoverable

  • Sales tax is collected and remitted to the state — it is not retained as profit

BY PLACING AN ORDER, YOU AGREE TO THESE TERMS.

 

EMAILS REQUESTING REFUNDS WILL BE IGNORED.

EMAILS ABOUT STORE CREDIT WILL ALSO BE IGNORED UNLESS THE SUBJECT LINE STATES: "REQUEST FOR (RA) RETURN AUTHORIZATION FOR STORE CREDIT FOR items in ORDER #____"

If we see that format, we know you read our policies and we will issue an (RA) for eligible items.

 

IMPORTANT:

WE RESERVE THE RIGHT TO BAN ACCOUNTS THAT FREQUENTLY PLACE SMALL ORDERS, REQUEST EXCHANGES, OR CHALLENGE OUR POLICIES OVER MINOR ISSUES. OUR FOCUS IS ON LOYAL, LARGE-ORDER CUSTOMERS, ENSURING THEIR NEEDS ARE PROMPTLY MET. THIS IS A B2B ENVIRONMENT—PROFESSIONALISM AND A CONSTRUCTIVE PARTNERSHIP ARE KEY. WE APPRECIATE CUSTOMERS WHO ADD VALUE TO OUR BUSINESS.

 

START WITH A TEST/SMALL ORDER BEFORE PLACING A LARGER ONE.



General Refund Policy for Sixelar® Blanks:

  • Returns for Store Credit Only: We accept returns for store credit only, not refunds. No exceptions. 
  • STORE CREDIT ONLY (EXCLUDES DISTRESSED, RAW EDGE, AND CROPPED ITEMS; MADE-TO-ORDER, BACKORDER, AND CLEARANCE ITEMS. LARGE ORDERS OR ITEMS PURCHASED WITHOUT TESTING FIRST ARE NOT ELIGIBLE. THESE ARE FINAL SALE. Emails requesting store credit for ineligible items will not receive a response.)
  • Customer Covers Shipping Costs: All return shipping costs are the customer’s responsibility.

Eligibility for Returns:

  • Condition Requirements: Items must be unused, in their original condition, and include all packaging and tags. Returns not meeting these criteria will be rejected.
  • Return Request: Email us at info@sixelarclothing.com within 3 days of order delivery to request a Return Authorization (RA). Include the reason for return (style, size, quantity) and attach any requested photos if applicable.

Timing for Returns:

  • Authorization Window: Items must be shipped back (scanned by the mail carrier) within 7 days of receiving the RA.
  • Unauthorized or Late Returns: Returns without prior authorization or those outside the time window may incur a restocking fee (up to 50%) or be rejected.

 

Customer Responsibilities

When requesting a return, use this subject line: REQUEST FOR (RA) RETURN AUTHORIZATION FOR ITEMS IN ORDER #____

Emails without this exact subject line will be IGNORED.

As a wholesale supplier, our priority is SELLING PRODUCT, not processing returns.

Please keep communication RESPECTFUL AND PROFESSIONAL — we are happy to assist customers who do the same.

  1. Accurate Information: Ensure shipping details, including the recipient's name, address, phone number, and email, are accurate at checkout.
  2. Order Inspection: Verify the order's accuracy and report any damages within 3 days of delivery.

Undeliverable Packages

  • Return Fees: Customers are responsible for return-to-sender shipping costs if a package is undeliverable due to inaccurate information.
  • Re-shipping Fees: Customers must pay for reshipping the order.
  • Non-Refundable Shipping Costs: Original shipping fees are non-refundable.

Large Orders

  • Restocking Fee: Returns of orders exceeding 60 items may incur a 15% restocking fee in addition to shipping costs.

Special Items

  • Custom/Made-to-Order & Distressed Items: Non-refundable and non-exchangeable.
  • Gift Cards: Non-returnable.

Free Returns Policy

  • BLANKS EXCLUDED: Free returns apply only to non-blank collection items and within the contiguous United States.

Unauthorized Returns

  • Definition: Any return sent without RA approval or outside of the 7-day return window.
  • Consequences: Unauthorized returns incur a restocking fee (up to 50%) or will be returned to the customer at their expense.

Lost or Stolen Packages

  • Lost: If lost before delivery, we will assist with filing a claim and offer store credit or a replacement (not applicable if customer-provided details are incorrect).
  • Stolen: Once marked as delivered, stolen packages are the customer’s responsibility to claim with their payment provider.

Sale and Final Items

  • Final Sale: Clearance items cannot be returned or exchanged.
  • Sale Items: Eligible for store credit only.

Exchanges and Cancellations

  • Exchanges: We do not offer direct exchanges, only store credit.
  • Order Cancellations: Not accepted. If an item is unavailable, we may issue store credit.

If you have additional questions, contact us at info@sixelarclothing.com.

We reserve the right to refuse service to anyone.