FAQ

• What is the lead time on Sixelar Blanks

Our processing time for in-stock items is 48 hours, although most orders are processed faster - we do our best to fulfill an in-stock order the same business day in most cases. If your order is large, the lead time may be longer. Unfortunately, sometimes items are available for sale on our website that are actually out of stock due to our inventory tracking system. If items in your order happen to be out of stock, then lead time will be significantly longer depending on when we are able to restock the item. If only some of your order is in stock, we will partially fulfill your order in order to get those items to you as quickly as possible. We will do our best to let you know the ETA of your order - please email us at info@sixelarclothing.com. 

• What does it mean for a product to be on "backorder"?

When a product is on backorder, this means that the product is in the process of production and not ready to be shipped yet. Once we receive the product, we start shipping out orders as quickly as possible based on which date you put in the order. This means, that once we receive the product, we may not be able to fulfil your order on that same day, since we will have a long list of "backorders" to fulfill. When possible, we will provide an ETA of the backordered product on the product page. However, an ETA is only an estimate so please always take this into account when ordering a backordered product. If you have to receive a product by a certain deadline, please email us first before ordering a backordered product. 

• Do your fulfill orders 7 days a week?

We don't fulfill orders 7 days a week - our fulfillment center is open 9-5 Mon-Fri, excluding holidays. 

• I don't see discounted pricing for Sixelar Blanks by quantity

You will only be able to see wholesale prices for blanks after you create an account and are logged in. So make sure you are logged in right after you create an account. It might take a few minutes for your account information to sync in our system so give it a try again in a few minutes if you aren't seeing the discounted price table at the bottom of each blanks page. 

If you're still struggling, here is a link that visually explains the process of creating an account and logging in to your account.

• Do you offer faster shipping?

You will see the shipping options available to your area at checkout. You can usually select one-day or two-day shipping from UPS (and other carriers if shipping internationally). *If you choose one-day shipping you still need to take into account our processing time*. If you place an order with expedited shipping before 12pm, we will try our best to fulfill the order on that day. However, this isn't always possible due to various factors, such as order size, number of orders, or inventory. The shipping options available are through common mail carriers (USPS, UPS etc.) and we have no control over delays in their shipping times after we have shipped the items. 

• What's the return policy

We accept returns for store credit of merchandize in the original condition in which it was sent (this includes any packaging and neck labels). Please email us within 3 days of receiving your order to request a return (info@sixelarclothing.com). 

Returned purchases of over 60 pieces may be subject to a restocking fee of 15% plus any shipping costs (to and from the customer), if returned due to a cutomer error. This is because the packing and shipping of all orders requires a lot of care, time, and money from us. Charging a restocking fee for returns or exchanges of larger orders avoids us having to globally raise the price of our products. 

Read more about our shipping and return policies here. 

• Can I cancel my order?

We do not accept cancellations of orders 

• Do you ship internationally?

We do ship to most international countries - if at checkout it says we cannot ship to your country, please email us so that we can help. Please know your country's customs and duties fees and laws BEFORE you order. We cannot be held responsible for extra shipping fees, unexpected customs duties or fees related to your order if you are ordering from overseas. 

• I received a discount code - how do I use it?

If you've received a discount code you can enter it at checkout. Discounts cannot be combined, which means that if you order 12 or more items from our blanks collection, you will not be allowed to enter a code (since a discount will be applied automatically). All offers are subject to terms and conditions - read more here.  

• I placed an order but I didn't realize I could get a discount - can I change or cancel my order?

Unfortunately we can't add a discount to an order that has already been placed and our cancellation policiy still applies - so remember to take advantage of the discounts that are available. 

Still looking for answers?

Email info@sixelarclothing.com and we'll get back to you as soon as possible.