FAQ

• What is the lead time on Sixelar Blanks

Our processing time for in-stock items is normally 48 hours for most smaller orders, although we do not guarantee this when we are especially busy. We do not give any guarantees as to fulfillment time so please contact us before placing your order if it is an urgent order. If your order is larger (over ~50 pieces), the lead time may be longer. Unfortunately, sometimes items are available for sale on our website that are actually out of stock due to our inventory tracking system. If items in your order happen to be out of stock, the lead time will be significantly longer depending on when we are able to restock the item. If only some of your order is in stock, we will partially fulfill your order in order to get those items to you as quickly as possible. We will do our best to let you know the ETA of your order - please email us at info@sixelarclothing.com. 

• Do your fulfill orders 7 days a week?

We don't fulfill orders 7 days a week - our fulfillment center is open 9-5 Mon-Fri, excluding holidays. 

• Do you offer faster shipping?

You will see the shipping options available to your area at checkout. You can usually select one-day or two-day shipping from UPS (and other carriers if shipping internationally). The estimated shipping times you see at checkout are from the carriers (UPS, USPS etc.), but this does not take into account our processing times. *If you choose one-day shipping you still need to take into account our processing time*. If you place an order with expedited shipping before 2pm, we will try our best to fulfill the order on that day. However, this isn't always possible due to various factors, such as order size, number of orders, or inventory. The shipping options available are through common mail carriers (USPS, UPS etc.) and we have no control over delays in their shipping times after we have shipped the items. 

• Do you ship internationally?

We do ship to most international countries - if at checkout it says we cannot ship to your country, please email us so that we can help. Please know your country's customs and duties fees and laws BEFORE you order. We cannot be held responsible for extra shipping fees, unexpected customs duties or fees related to your order if you are ordering from overseas. 

• What does it mean for a product to be on "backorder"?

When a product is on backorder, this means that the product is in the process of production and not ready to be shipped yet. Once we receive the product, we start shipping out orders as quickly as possible based on which date you put in the order. This means, that once we receive the product, we may not be able to fulfil your order on that same day, since we will have a long list of "backorders" to fulfill. When possible, we will provide an ETA of the backordered product on the product page. However, an ETA is only an estimate so please always take this into account when ordering a backordered product. If you have to receive a product by a certain deadline, please email us first before ordering a backordered product. To see our products for backorder, click here. 

• What's the return policy

We accept returns for store credit of merchandise in the original condition in which it was sent (this includes any packaging and neck labels). Please email us within 3 days of receiving your order to request a return (info@sixelarclothing.com), specifying exactly what you would like to return, and why (style, size, quantity). It is the customer's responsibility to check their entire order and to let us know the exact problem within the required timeframe in order to receive a Return Authorization.

Items must be returned within 7 days of receiving the Return Authorization (RA). Unauthorized returns, or returns made out of this time frame are subject to an automatic restocking fee of up to 50%. Orders returned more than 21 days after date of receipt will be returned to the customer, at their own expense. 

Returned purchases of over 60 pieces may be subject to a restocking fee of 15% plus any shipping costs (to and from the customer). This is because the packing and shipping of all orders requires a lot of care, time, and money from us. Charging a restocking fee for returns or exchanges of larger orders avoids us having to globally raise the price of our products. 

Read more about our shipping and return policies here. If you want to learn more about why we have strict refund and returns policies for our blanks collection, click here. 

• Can I cancel my order?

We do not accept cancellations of orders 

• I have a Valid CA Seller's Permit - can my account be made Tax Exempt?

Yes - please email us a copy of your Seller's Permit along with a completed California Resale Certificate (you can access this form at CDTFA here). We can only make your account tax exempt after we have received these documents so please wait for us to confirm the tax-exempt status of your account before making your first order. If you are being charged taxes at checkout, but your account should be tax-exempt, please email us before placing your order, as taxes cannot be refunded. 

• I don't see discounted pricing for Sixelar Blanks by quantity

You will only be able to see wholesale prices for blanks after you create an account AND are logged in. So make sure you are logged in right after you create an account - your name will appear at the top right of the page. It might take a few minutes for your new account information to sync in our system so give it a try again in a few minutes if you aren't seeing the discounted price table at the bottom of each blanks page. 

If you're still struggling, here is a link that visually explains the process of creating an account and logging in to your account.

• How are your blanks sized?

Our sizing is best seen from our pictures on each product page - you can see in each description how tall the model is and the size they are wearing for a good visual reference. We include a sizing chart on most of our product pages just for your reference. However, due to the nature of how cotton products shrink differently after our specialized washing processes, these measurements may not be completely accurate for every batch. If you have very specific sizing questions, please email us or reach out to us on the live chat for the most current and accurate information. We also always recommend buying a full size run for the styles you're interested in using, for your own brand, so that you can see how our sizes are graded - that is, how much the product grows per size. Size grading differs depending on the product - for instance, our hoodies have very subtle size grading, and our tees have a more pronounced grading. Some of our customers like to size up or size down, depending on personal preference. 

• Are your blanks ready to wear?

We always recommend using a professional "finishing" service before you resell the blanks for your own brand. After silk-screen printing your graphic on the blank, a professional finishing service will professionally wash and flatten the tee ready for your next photo shoot or to be displayed in your store or sent to your customers. Finishing a tee in this way after silk-screen printing will enhance your graphic and remove unwanted residue and pigments from the dying process. Please keep in mind that our blanks come straight from the dye-house, they are a "raw product", so they should always be washed prior to their first wear. 

• I received a discount code - how do I use it?

If you've received a discount code you can enter it at checkout. Discounts cannot be combined, which means that if you order 12 or more items from our blanks collection, you will not be allowed to enter a code (since a discount will be applied automatically). All offers are subject to terms and conditions - read more here.  

• I placed an order but I didn't realize I could get a discount - can I change or cancel my order?

Unfortunately we can't add a discount to an order that has already been placed and our cancellation policiy still applies - so remember to take advantage of the discounts that are available.

Links to other questions:

- Why am I being asked to verify my identity before my order can be shipped?

Still looking for answers?

Email info@sixelarclothing.com and we'll get back to you as soon as possible.