FAQ
- How to Order
The process is simple - Create an account on our website then login and start shopping. Make sure you login.
Here is the link to create an account:
https://sixelar.com/account/register
Right after you login click on the link BLANKS then choose your style. Each product has a breakdown of pricing by quantity at the bottom of the page. You’ll have access to our discounts that range from 66% to 80% depending on quantity.
Under any breakdown You can mix styles, colors and sizes.
- What is the lead time on Sixelar Blanks
Our processing time for in-stock items is 48 hours, although most orders are processed faster - we do our best to fulfill an in-stock order the same business day in most cases. If your order is large, the lead time may be longer. Unfortunately, sometimes items are available for sale on our website that are actually out of stock due to our inventory tracking system. If items in your order happen to be out of stock, then lead time will be significantly longer depending on when we are able to restock the item. If this happens, we will do our best to let you know the ETA of your order.
- I don't see discounted pricing for Sixelar Blanks by quantity
You will only be able to see wholesale prices for blanks after you create an account and are logged in. So make sure you are logged in right after you create an account. It might take a few minutes for your account information to sync in our system so give it a try again in a few minutes if you aren't seeing the discounted price table at the bottom of each blanks page.
If you're still struggling, here is a link that visually explains the process of creating an account and logging in to your account.
- Do you offer faster shipping?
You will see the shipping options available to your area at checkout. You can usually select one-day or two-day shipping from UPS (and other carriers if shipping internationally). If you choose one-day shipping you still need to take into account our processing time, although we will try our best to process your order that day. Also keep in mind our offices are open to process orders Mon-Fri, 9-5 pacific time only. The shipping options available are through common mail carriers (USPS, UPS etc.) and we have no control over delays in their shipping times after we have shipped the items.
- What's the return policy
We accept returns for store credit only. Please email us within 3 days of receiving your order to request a return (info@sixelarclothing.com).
Read more about our shipping and return policies here.
- Can I cancel my order?
We do not accept cancellations of orders
- Do you ship internationally?
We do ship to most international countries - if at checkout it says we cannot ship to your country, please email us so that we can help. Please know your country's customs and duties fees and laws BEFORE you order. We cannot be held responsible for unexpected customs duties or fees related to your order if you are ordering from overseas.
- I received a discount code - how do I use it?
If you've received a discount code you can enter it at checkout. Discounts cannot be combined, which means that if you order 12 or more items from our blanks collection, you will not be allowed to enter a code (since a discount will be applied automatically). All offers are subject to terms and conditions - read more here.
Still looking for answers?
Email info@sixelarclothing.com and we'll get back to you as soon as possible.