What's the return policy for Blanks?
IMPORTANT:
WE RESERVE THE RIGHT TO BAN ACCOUNTS THAT FREQUENTLY PLACE SMALL ORDERS, REQUEST EXCHANGES, OR CHALLENGE OUR POLICIES OVER MINOR ISSUES. OUR FOCUS IS ON LOYAL, LARGE-ORDER CUSTOMERS, ENSURING THEIR NEEDS ARE PROMPTLY MET. THIS IS A B2B ENVIRONMENT—PROFESSIONALISM AND A CONSTRUCTIVE PARTNERSHIP ARE KEY. WE APPRECIATE CUSTOMERS WHO ADD VALUE TO OUR BUSINESS.
To see our returns policy in full click here.
*FOR BLANKS: WE ACCEPT RETURNS FOR STORE CREDIT ONLY. CUSTOMER PAYS ALL SHIPPING COSTS*
👉🏿 Why do we not give refunds for Sixelar Blanks?
RETURNS POLICY FOR SIXELAR® BLANKS COLLECTION:
For our blanks collection (excluding made-to-order, backorder, and clearance items), we accept returns for store credit.
The merchandise must be in its original condition, which means it must be free from any pet hair, lint, deodorant stains, or residual smells of perfume or washing detergent. Additionally, it must be unwashed and have the original neck label attached.
Please follow these step-by-step instructions to request a return:
1. Email us at info@sixelarclothing.com within 3 days of receiving your order.
- It is the customer's responsibility to check their entire order within these 3 days for any damages etc.
- Specify the item(s) you wish to return, along with the reason (style, size, quantity).
2. Wait for our response containing the Return Authorization and further instructions.
3. Print and include the provided Return Authorization in the return package. This will help avoid any delays in the return process.
4. Pack the item(s) securely, ensuring they are in their original condition, free from pet hair, lint, deodorant stains, or residual smells.
5. Use a trackable shipping method to return the package to our designated returns center. The customer is responsibel for return shipping costs. We recommend adding shipping insurance as well.
6. Ensure that the return package is received (scanned) by the shipping carrier within 7 days of receiving the Return Authorization (RA).
7. Allow up to a week for the return to be processed once it is received by our returns center. During this time, we will verify the condition of the returned items and issue the corresponding store credit minus shipping.
Please be aware of the following additional information:
- The customer is responsible for shipping costs for the return. (Plus any customs, duties, and taxes if applicable.)
- We do not provide direct exchanges. You will be issued store credit that can be put towards your next purchase.
- Unauthorized returns or returns made outside the specified timeframe are subject to an automatic restocking fee of 15%.
- Returns received more than 21 days after the date of receipt will be returned to the customer at their own expense.
- Returns of over 60 pieces are subject to a restocking fee of 10% plus any applicable shipping costs (to and from the customer).
-Blanks that have been altered in any way, including printing, dying, embroidery, or any other modifications, cannot be returned under any circumstances.
- We reserve the right to refuse a return if we suspect the customer is abusing our returns policy, e.g. requesting multiple returns in a row.
Thank you for your cooperation and understanding regarding our returns policy for our Sixelar® Blanks Collection.
To gain further insights into the reasons behind our stringent refund and return policies for our Blanks Collection, we invite you to click here for more information.