What's the return policy
We offer free shipping & free returns for items from our Sixelar® Graphic Tees collection. A free return shipping label will be included with your order. You will receive a full refund if the item is dropped off at the return shipping carrier (UPS/ USPS) within 7 days of delivery. The item must be in its original condition, including any tags and packaging.
For our Sixelar® Blanks Collection:
*We do not accept returns or exchanges on made-to-order or backorder items*
For our blanks collection (excluding made-to-order, backorder and clearance items), we accept returns for store credit of merchandise in the original condition in which it was sent (this includes any packaging and neck labels). Please email us within 3 days of receiving your order to request a return (email@example.com), specifying exactly what you would like to return, and why (style, size, quantity). It is the customer's responsibility to check their entire order and to let us know the exact problem within the required timeframe in order to receive a Return Authorization.
Return packages must be received (scanned) by the shipping carrier within 7 days of receiving the Return Authorization (RA).
It is the customer's responsibility to purchase return shipping for our blanks - please use a trackable method of shipping. We always recommend adding shipping insurance, since we can't issue store credit for a return we don't receive.
Unauthorized returns or returns made out of this time frame are subject to an automatic restocking fee of up to 50%. Orders returned more than 21 days after date of receipt will be returned to the customer, at their own expense.
Returned purchases of over 60 pieces are subject to a restocking fee of 15% plus any shipping costs (to and from the customer). This is because the packing and shipping of all orders requires a lot of care, time, and money from us. Charging a restocking fee for returns or exchanges of larger orders avoids us having to globally raise the price of our products. The fee will be discounted from the store credit received.