WIDE Charcoal Back in stock!!

Potentially Fraudulent Orders

Why am I being asked to verify my identity before my order can be shipped?

Our website will automatically identify orders that are potentially fraudulent. Several factors are automatically analyzed for each order in order to identify fraudulent orders. Some of these factors, include whether the billing and shipping addresses match, or the location of the customer’s IP address in relation to the shipping destination.

Some orders are flagged as being potentially fraudulent when they are completely legitimate. However it is our responsibility to you, our customer, to review any order that’s flagged. This protects our customers from unlawful use of their credit cards and decreases the possibility of chargebacks from the bank. If your order is flagged as being “medium risk” or “high risk”, we will email you to verify the identity of the cardholder before the order can be sent. 

The only way to verify the identity of the cardholder is by sending us a selfie or photograph of the cardholder holding up their ID card or Driver’s License in order to prove that their card has been authorized to make the purchase. Without this proof, we do not know if the information is possibly being used by someone who has illegally accessed their ID and credit cards. Please blackout any sensitive information that you would prefer not to share such as your ID/ License #, date of birth, etc. 

Please provide the required information as soon it is asked for, since we cannot start processing your order until we have this information.  

If we don’t hear from you, or if you are unable to provide the required information, we will make the decision to either cancel your order, or we will hold your order for at least 14 days before shipping (in case a chargeback is issued by the card-holder's bank). If no chargeback is issued, we can then send your order to you. Please note that we reserve the right to make any and all decisions regarding cancelling or holding an order when it is flagged and our store policies still apply regarding order cancellations by the customer. 

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