RETURN AUTHORIZATION REQUESTS FOR STORE CREDIT ARE ONLY AVAILABLE FOR WHOLESALE ACCOUNTS. Effective March 5, 2026

Can I return Raw Edge, Distressed, or Cropped items for store credit?

No.  These items are distressed, cut, or prepared per order, with hours of work and labor invested. Requests for store credit for these items will be ignored. Please review these policies before ordering to save time and frustration.

THIS ITEMS DO NOT QUALIFY FOR RETURNS OR STORE CREDIT. NO EXCEPTIONS.

     

    Including these items on a RA (Return Authorization) for store credit will be completely ignored. Some try anyway, hoping to get lucky — it won’t work. Even if you ask about other items, the email won’t be processed, and sending it can flag your account or land your messages in spam.

    Why? Simple, we want to create friction for those few who abuse or overlook our policies. These rules are standard for B2B and help us keep things running smoothly. We’re a B2B, not a retail store.

    Having these rules in place allows us to focus on emails that matter and are a priority, rather than responding to requests already covered in our policies. Even if people ask anyway, they’ll understand why we don’t reply — all answers are detailed here in our policies.

    ALL ORDERS ARE FINAL — NO CANCELLATIONS OR REFUNDS. RETURNS FOR STORE CREDIT IS ONLY AVAILABLE FOR QUALIFIED ITEMS. PERIOD.

     

    Also Do not qualify for store credit: 

    • Backorder items
    • Clearance items
    • Large orders or items purchased without testing first



    IMPORTANT:

    WE RESERVE THE RIGHT TO BAN ACCOUNTS THAT FREQUENTLY PLACE SMALL ORDERS, REQUEST EXCHANGES, OR CHALLENGE OUR POLICIES OVER MINOR ISSUES. OUR FOCUS IS ON LOYAL, LARGE-ORDER CUSTOMERS, ENSURING THEIR NEEDS ARE PROMPTLY MET. THIS IS A B2B ENVIRONMENT—PROFESSIONALISM AND A CONSTRUCTIVE PARTNERSHIP ARE KEY. WE APPRECIATE CUSTOMERS WHO ADD VALUE TO OUR BUSINESS.