RETURN AUTHORIZATION REQUESTS FOR STORE CREDIT ARE ONLY AVAILABLE FOR WHOLESALE ACCOUNTS. Effective March 5, 2026

8 STEPS Return for store credit. Follow it Step by step

8 STEPS. RETURNS FOR STORE CREDIT  STEP BY STEP.  

Please follow these 8 Steps (step-by-step instructions) to request a return:

  1. Email us at info@sixelarclothing.com within 3 days of receiving your order.- It is the customer's responsibility to check their entire order within these 3 days for any damages etc.

  2. Use this subject line:

    REQUEST FOR (RA) RETURN AUTHORIZATION FOR STORE CREDIT FOR ITEMS IN ORDER #____

    Emails without this exact subject line will be IGNORED.

  3. Specify the item(s) you wish to return, along with the reason (style, size, quantity). Keep it short — requests for items that do not qualify for store credit will be IGNORED without explanation.

  4.  Wait for our response containing the Return Authorization (RA) and further instructions.

  5.  Print and include the provided Return Authorization in the return package. This will help avoid any delays in the return process.

  6. Pack the item(s) securely, ensuring they are in their original condition, free from pet hair, lint, deodorant stains, or residual smells.

  7. Use a trackable shipping method to return the package to our designated returns center. The customer is responsible for return shipping costs. We recommend adding shipping insurance as well.

  8. Ensure that the return package is received (scanned) by the shipping carrier within 7 days of receiving the Return Authorization (RA).

WE WILL IGNORE ANY RETURN/STORE CREDIT REQUESTS THAT INCLUDE ITEMS NOT ELIGIBLE — SUCH AS DISTRESSED, RAW EDGE, OR CROPPED GARMENTS. DETAILS ARE LISTED UNDER EACH PRODUCT PAGE, SO PLEASE READ CAREFULLY. ONLY SUBMIT ITEMS THAT QUALIFY. ALSO, LARGE ORDERS OR ITEMS PURCHASED WITHOUT TESTING FIRST WILL NOT BE ELIGIBLE.

 

Allow up to a week for the return to be processed once it is received by our returns center. During this time, we will verify the condition of the returned items and issue the corresponding store credit minus shipping.



PLEASE BE AWARE OF THE FOLLOWING ADDITIONAL INFORMATION:


  • The customer is responsible for shipping costs for the return. (Plus any customs, duties, and taxes if applicable.)
  • We do not provide direct exchanges. You will be issued store credit that can be put towards your next purchase.  
  • Unauthorized returns or returns made outside the specified timeframe are subject to an automatic restocking fee of 15%.
  • Returns received more than 21 days after the date of receipt will be returned to the customer at their own expense.
  • Returns of over 60 pieces are subject to a restocking fee of 10% plus any applicable shipping costs (to and from the customer).
  • Blanks that have been altered in any way, including printing, dying, embroidery, or any other modifications, cannot be returned under any circumstances.
  • We reserve the right to refuse a return if we suspect the customer is abusing our returns policy, e.g. requesting multiple returns in a row.

Thank you for your cooperation and understanding regarding our returns policy for our Sixelar® Blanks Collection.

To gain further insights into the reasons behind our stringent refund and return policies for our Blanks Collection, we invite you to click here for more information.

 

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